Leonardo Hotel Salzburg City Center

#1, The staff was the best ever. Because of the staff, I felt like I was in a much more expensive hotel. #2, The location is ideal, because it's through a short tunnel in the hill from the old town. So it's very close to most everything. We walked through the walking tunnel or we took a quick bus ride (the staff told us how) to the old town. (There is a tunnel for walkers and a tunnel for cars/buses.) Out back, from our window of the hotel, we could see that we were in a cove of the hill with expensive big houses with lots of trees, plus the cliff of the hill: beautiful! Especially compared with the hotels that are cramped into the tiny streets of the old town. #3, Extremely clean room and bathroom. #4, Go to the roof top in the evening to relax on lounge chairs! It's nothing fancy up there, but it's a perk for weary vacationers. #5 Nice Area: We felt very safe walking through the tunnel late at night, and walking in the neighborhood of the hotel.

My family and I enjoyed our recent stay in the hotel. It was centrally located in the heart of the Old City. Public transportation was nearby. The breakfast buffet was delicious and varied. And the staff was accommodating and helpful. Farid, in particular, was a tremendous help. All of his restaurant recommendations were spot on and we were able to sample some excellent traditional Salzburger cuisine.

The best experience you can ever have, with the highest customer service ever received. Our car broke down in Salzburg on the way to France. I found this lovely hotel on Booking, and despite the system failure that allowed me to book a night even though the hotel was full (as it was literally the end of the year), the staff went the extra length to create a comfortable stay for us. We were traveling with a baby, and they even managed to find a cot for her at the last minute. I have never met so many kind and professional people. The room was absolutely lovely, comfortable, very clean, with a huge bed and a charming bathroom. The breakfast offered a high-quality food selection, perfect for every age and every diet. We ended up staying for an additional night while waiting for our car. The level of support, understanding, and kindness we have received especially from Michael, is something we will never forget and will be forever grateful for.

Breakfast was good, lots of choice and replenished regularly, they even had lactose free milk!! The staff were so helpful, really good English (we did try our German on them) and so knowledgable about the area. I can’t pick just one person, they were all brilliant… desk staff, cleaners, breakfast servers etc etc. The location is just the other side of the tunnel, so easy to navigate your way around. No 10 bus to/from the airport. No 1 bus to/from train station, bus stop almost outside the door. If we come back to Salzburg we will stay here. Thank you very one for making it such a pleasant stay.

The hotel has a very friendly and polite staff, and a great location. You can easily walk to the historical center. My room had a good size, a nice view and was very clean.